First things first, an apology.
This email is 105 minutes late.
Now I know excuses are like arseholes, everyone’s got one and they all stink of shit – but hear me out.
… For the last three hours, I’ve been sitting on the phone with a B-I-G “premium” airline trying to sort out some shit.
Net result being, that this email got sidetracked and sidelined while I was on hold and listening to James Blunt – on loop.
Their excuse?
“Cause Covid…”
… A justification that keeps rearing its ugly head but should have taken a bullet at least six months ago.
The funny thing is, it’s not just airlines.
In the last four weeks alone, those same two words have also been used to absolve arsehole service from:
- My health insurance.
- My printer.
… and my window cleaner.
All of which I pay enough so I don’t have to deal with this bullshit way of doing business.
Anyway this state of dishonour should be seen as good news for self-made men like you and I.
Because right now and thanks to this kind of dumb fuckery, money is moving quickly and freely.
… Flowing effortlessly from those that continue to make bullshit excuses to those that:
- Answer the phone
- Do what they promise
- Deliver on time
Three things I’d have you consider should be business as usual…
And three areas that right now, and in this new economy, most would be wise to double down on with speed and at full force…
… If guaranteeing you WIN is something you want.
It’s how the men of action that step foot behind these closed doors ruthlessly get results and drink from the skulls of their enemies – when everything else has gone to rat shit.
More on them, their results and how you can do the same here:
http://ApplyForYourSeat.com
… But before you click that link and discover more – the point is this:
Customer service is not an expense it’s a marketing INVESTMENT!
… Consider it an opportunity to show up, be nice and take people’s money, in an economy where no one else apparently gives a shit 🙂
That link again…
http://ApplyForYourSeat.com
Make More. Provide More. Be More.
Charlie Hutton
